Refund policy
At TRKVLT, all products are delivered digitally. This includes beat packs, individual beats, licenses, stems, trackouts, audio files, PDFs, and any other downloadable content purchased through our store.
Because our products are digital and are made available immediately after purchase, all sales are final once the files, download links, or license materials have been delivered or accessed.
Digital Products
Due to the nature of digital downloads, we do not accept returns or exchanges for:
- Beat packs
- Individual beats
- MP3 files
- WAV files
- Stems or trackouts
- License agreements
- Downloadable bundles
- Digital audio products
- Sale items
- Gift cards
Once a digital product has been delivered, downloaded, accessed, or made available to the customer, it cannot be returned.
Order Issues
Please review your order carefully before completing checkout.
If you experience an issue with your order, contact us at:
zelo@trkvlt.comPlease include:
- Your order number
- The email used at checkout
- A description of the issue
- Screenshots, if helpful
Damaged, Missing, or Incorrect Files
If you receive the wrong product, a broken download link, missing files, or a corrupted file, please contact us as soon as possible at:
zelo@trkvlt.comWe will review the issue and, if confirmed, provide the correct files, a replacement download link, or another appropriate solution.
Duplicate Purchases
If you accidentally purchase the same product more than once, contact us at:
zelo@trkvlt.comDuplicate purchase requests are reviewed on a case-by-case basis. If approved, we may issue a refund or provide store credit.
Refund Eligibility
Refunds may be considered only in limited situations, such as:
- You were charged more than once for the same order
- You purchased the same item multiple times by mistake
- You did not receive access to the product
- The download link does not work and we are unable to provide a working replacement
- The wrong product was delivered
Refunds will not be issued because:
- You changed your mind
- You no longer need the beat pack
- You purchased the wrong product
- You did not read the product description or license terms
- You expected a different sound, style, or result
- You downloaded or accessed the files and then requested a refund
- The product was purchased during a sale, promotion, bundle, or limited-time offer
License Terms
Purchasing a TRKVLT product gives you access to the files and license rights described on the product page and/or license agreement.
Please review the license terms before purchasing. Refunds are not issued because of misunderstanding or disagreement with the license terms after purchase.
Exchanges
We do not offer exchanges for digital products.
If you purchased the wrong product, contact us at:
zelo@trkvlt.comWe may review the situation and decide, at our discretion, whether to provide store credit or another solution.
European Union 14-Day Cooling-Off Period
If you are located in the European Union, you may have a legal right to cancel certain purchases within 14 days.
However, by purchasing digital content from TRKVLT and accessing, downloading, or receiving the digital files, you acknowledge that digital delivery begins immediately and that you may lose your right to cancel once the digital content has been provided.
Refund Processing
If a refund is approved, it will be issued to the original payment method.
Please allow up to 10 business days for the refund to appear on your account after approval. Your bank, card provider, or payment processor may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at:
zelo@trkvlt.comContact
For questions about this Refund Policy, contact us at:
zelo@trkvlt.com